For optimal print results, we recommend a resolution of 300 ppi (pixels per inch) for pixel images. Lower resolutions may result in blurriness or pixelation. Please create your images at the correct scale (1:1) – enlarging them later will reduce quality.

Vector data is the best choice for logos, fine lines, and illustrations. Unlike pixel images, vector files are based on paths and can be scaled without loss, ensuring crisp results. Pixel images (e.g. photos) should be at 300 ppi for good print quality.

For labels and paper products, please include a 3 mm bleed on all sides – this means your artwork format should be larger than the final trim size.

Example:
Trim size: 74 x 105 mm → Artwork size: 80 x 111 mm

No bleed is required for foils and flowpacks.

All elements that run to the edge (e.g. background colors or images) must extend beyond the trim size to the bleed to avoid white borders when cutting. Text and important elements should be placed at least 3 mm inside the trim size.

Please create your artwork in the CMYK color space (4c printing). RGB colors or spot colors such as HKS, Pantone, or RAL will be converted automatically to CMYK, which may cause slight color shifts.

For Click-Clack tins and mint tins, colors may appear translucent, which can lead to different tones – this often results in a refined and high-quality appearance.

Please submit your artwork as a PDF/X-3 file (compatible with Acrobat 4 / PDF 1.3) using the FOGRA39 color profile.

Make sure to follow these guidelines:

• Use CMYK colors only
• Embed all fonts or convert them to outlines
• No crop, bleed, fold marks, or color bars
• No password protection
• Layout must be based on our die template
• No automatic color conversion

Missing or unembedded fonts can result in display errors. Ideally, embed fonts during PDF export or convert them to outlines. For black text, use pure black (100% K) to avoid color fringes. Alternatively, you can send us the font files with your artwork for accuracy during adjustments.

To ensure fine details are printed clearly, please follow these minimums:

• Positive lines (dark on light): at least 0.25 pt (0.09 mm)
• Negative lines (light on dark): at least 0.5 pt (0.18 mm)

These values also apply to fine fonts and illustrations – particularly small “e” counters are a good indicator of critical detail.

We check:

• Does the file format match the ordered product?
• Is the bleed set up correctly and are no texts cut off?
• Are folds, cuts, and perforations in line with the layout?
• Are elements visible on the chosen material (e.g. white text on a white tin)?

We do not check:

• Spelling and grammar
• Overall graphic design

Our proofs are digitally printed on the original material – without filling or packaging. This allows you to preview the final print appearance on the actual material.

Ideally, provide your artwork 1:1 on our template. If your file includes linked images (e.g. TIFF, JPG, EPS), embed them or send them separately. Fonts should be converted to outlines or sent along with your file.

For food products, specific legal labeling is mandatory and must be clearly and visibly placed on the packaging.

Please note:

• Position, font, and color of mandatory information can be adjusted – but content must be complete, legible, and allergens highlighted.
• The best-before date (BBD) will be added by us.
• The responsible distributor must be fully named, including company name, full address, website, and email address.

Organic products:

We are certified organic (DE-ÖKO-005).
If the product is certified organic, the term "ORGANIC" may be used on the packaging, design, and final invoice.
If you or your client are also certified, the organic seal may be used in your name.

Delivery times are based on the date of your print approval – not on order placement or artwork submission.

Without approval, no binding delivery date can be guaranteed. During peak seasons (e.g. pre-Christmas), for large quantities or during supplier shutdowns, delivery times may be longer.

Printing begins only after written approval of your final artwork. Changes to the proof do not count as approval – in this case, a revised proof will be sent.

Please check your proof carefully – if in doubt, contact us. Once given, approval is binding and cannot be revoked. We are not liable for overlooked errors.

Color variations may occur due to material and production processes – especially on transparent, colored, or metallic materials. Even reprints may show slight variations due to printing tolerances – this is not grounds for a complaint.

Please inspect food items immediately upon delivery. Any complaints must be reported within 24 hours.

After this time – or in case of improper storage – we cannot accept complaints, as the products are no longer under our control after shipping.

Important:

• Food items are non-returnable
• If needed (e.g. in hot weather), shipping may be done via refrigerated transport – additional shipping costs may apply

Please contact us immediately if you notice any defects. To assess your complaint, we require at least 10% of the total quantity returned in its original state.

Check all deliveries immediately for visible damage.

You must:

• Report damage directly to the carrier
• Note it in writing on the delivery note
• Take photographic evidence
• Notify us without delay

Later complaints or insufficient documentation cannot be accepted.

Due to production reasons, deviations of ±10% in quantity may occur. Depending on the product, packaging is done by count or weight, which may cause carton-to-carton variations. The actual quantity is documented, controlled, and invoiced.

Minor variations in the final product may occur due to production processes, such as:

• Cutting and die-cutting of cardboard packaging
• Sealing seams on flowpacks
• Design misalignment in full-surface prints

For foil packaging, note:

• The rear sealing seam must be a solid color (technical brand channel)
• Gradients or patterns may be interrupted
• Texts may be partially covered by the seam

These effects are unavoidable and not considered defects – we’re happy to advise you and will flag any potential issues in your print data.

The best-before date (BBD) indicates the shelf life under proper storage. To ensure product quality, please store as follows:

• Cool, dry, and protected from light
• Avoid temperature fluctuations – especially for chocolate products, which may develop fat bloom (white coating)

The specified shelf life can only be guaranteed if stored correctly.

All prices are unit prices and do not include design, packaging, mold, cliché, or tool costs unless stated otherwise in writing. Prices are ex works and do not include shipping. All costs are itemized during online orders. Additional services can be booked.

Design services, if performed by us, are billed at a flat rate (including two correction rounds). You can book our design service during online ordering.

Additional information:

• Shipping costs are paid by the buyer
• For deliveries to Switzerland or non-EU countries, customs clearance fees are charged separately
• Duties and local taxes are to be paid by the recipient

If you require production on call, please contact us in writing.